Class-leading digital-first experience
Give your customers beautiful and intuitive digital experiences, with Monument Technology's native mobile and web channels, built on proven 5-star-rated apps. Frictionless digital onboarding, instant messaging, and video calling for customer support are all included.
Our experiences can be rapidly configured to provide a unique look and feel - whether by working with our design team or by collaborating with your chosen partner.
Outstanding customer service
Our highly customised and intuitive servicing platform, built using Salesforce, directly integrates with our digital front end and enables a 360 view of the customer, their balances, transactions and interactions, enabling a 5 star customer service with compelling cost efficiency.
Customer support, compliance, and risk teams access personalised, role-based tools with advanced automation and reporting for a unified view of customer engagements
Intelligent Orchestration
The 'brain' of the platform contains all the advanced business logic, intelligently connecting and orchestrating the customised components to deliver an agile, flexible, compliant solution.
Removing the complexity to bring a modern banking ecosystem together.
Multiple market-leading solutions, only one provider
The process of selecting, procuring and integrating all the required third-party technologies can be a huge challenge.
Monument Technology solves this by providing all the industry-leading solutions under a single contract. We manage and maintain contractual relationships and integrations under a single platform-wide SLA, addressing the need for operational resilience.
What is BPaaS?
Unlike traditional transformation programmes, which require the complex integration of multiple technology solutions in risky and expensive programmes, our Banking-Platform-as-a-Service (BPaaS) is delivered with pre-integrated components.
It requires no complex 'build' and we take care of the ongoing evolution and maintenance of the platform within the annual fee.
Customer Driven Roadmap
We always ensure that we focus our engineering capacity on developing new features based on the demands of our customers, ensuring that our innovation is both leading and customer driven.
In addition, our team proactively identifies technology trends in the marketplace to ensure that the Monument Technology platform can allow all of our customers to benefit from the latest new solutions.
"We selected Monument because they had a unique approach to the market. Having built and used the platform themselves to drive the rapid growth of their bank, it gave us the confidence that they would help us deliver a modern, digital led service for our members."
Gareth Griffiths – CEO of Ecology Building Society